About My Way
Parking panic? Not with My Way. With our app you book a guaranteed parking spot in just a few clicks and drive in and out without a worry. And if something does go wrong, or someone has a question? Our Customer Support team is ready — no hold music, no phone menus, just a real person with a solution. And that's where you come in.
Your role
As Customer Support Agent you are the voice of My Way. Parkers who are stuck, questions about a booking, or something that just isn't working the way it should — you pick it up. By phone, on WhatsApp and by email, with an easy way with people and always thinking one step ahead. Your mission: every user hangs up (or closes the email) feeling good about it.
1. Customer contact & problem solving
First point of contact for users with questions or problems: from a stuck ticket to a booking that isn't right.
Solve problems independently, with empathy and a sharp eye for what the user really needs.
Switch between phone, WhatsApp and email, in fluent Dutch and English (German or French is a plus).
🎯 Your goal: every parker helped with a direct, personal solution.
2. Knowledge & development
You start with training, so you know the app inside out.
You work largely from the office, together with the team, so you pick things up quickly.
You build skills you will benefit from for the rest of your career.
🎯 Your goal: handling every question independently and confidently in no time.
3. Team & growth
You are part of a scale-up and help think about how Support (and you) get better.
You have a buddy for back-up and a team that keeps each other sharp every day.
Plenty of room to grow, within Support or into other teams.
🎯 Your goal: raising the bar a little higher every day, together with the team.
What you bring
Bachelor or master level (HBO/WO) working and thinking ability.
Empathy: you are always there for our parkers.
You enjoy solving problems and always think one step ahead.
Fluent in Dutch and English.
Available between 32 and 40 hours a week, and willing to work at least one evening shift (until 20:00) per week.
What you get from us
An hourly rate of €17.50 gross per hour.
Hybrid working and flexible hours, with a travel allowance.
A buddy for back-up from day one.
A budget for your professional development.
An enthusiastic team that celebrates success together.
Free parking at every My Way location.
Fun drinks, company parties and team activities (including Friday afternoon drinks and our monthly Heineken afterwork drinks 🍻).
Plenty of room to grow — within Customer Support or other teams.
Application process
Introduction – a conversation with the Support team.
Trial day – you spend a day with us and see how we work.
Welcome to the team! – contract discussion & celebratory drinks with the whole team.
Ready to become the voice of My Way?
Will you be our new Customer Support Agent? Apply directly via jobs@myway.app and send us your CV (a cover letter is welcome, but not required).