About My Way
Parking panic? Not with My Way. With our app you book a guaranteed parking spot in just a few clicks and drive in and out without a worry. But that only works when every single location is right down to the smallest detail: technology that always works, signage that's correct, a site that looks immaculate. And that's where you come in.
Your role
As Operations Manager you are My Way's eyes and ears at all our parking locations. A barrier malfunction? A question from a location owner? A team that needs training? You're on it. And when you walk onto a location, you see within five minutes what could be better — and you make sure it actually happens. Your mission: every My Way location scores a solid pass. At the very least.
1. Malfunctions & Technology
- First point of contact for malfunctions on our locations: barriers, cameras, payment terminals and software.
- Analyse malfunctions and fix them yourself where possible; otherwise hand them over to our implementation partner or supplier — and stay on top of it until it's truly resolved.
- Proactively keep location owners and internal teams (Support, Customer Success) informed about status and resolution time.
- Spot recurring malfunctions and solve them structurally, so the same problem doesn't come back every month.
🎯 Your goal: minimal downtime — every malfunction resolved quickly and permanently.
2. Location Quality & Perfection
- Regular location visits across the Netherlands: inspections with a sharp eye for detail (signage, line markings, lighting, cleanliness, working hardware).
- Set up a quality standard and scoring model to assess every location objectively.
- Spot improvements immediately, pick them up yourself or delegate them to the right party — and check that they actually got done.
🎯 Your goal: every location scores a solid pass — and you raise them step by step to a higher level.
3. Location Owners & Training
- Fixed point of contact for operational questions from location owners.
- Deliver training to location teams, so everyone uses our hardware and software correctly.
- Collect feedback from locations and turn it into improvements together with Sales, Support and Customer Success.
🎯 Your goal: location owners with complete confidence in My Way.
What you bring
- Bachelor-level (HBO) working and thinking ability.
- Technical insight: you're not afraid to tackle a barrier, camera or payment terminal (or you learn incredibly fast).
- A sharp eye for detail: you immediately see what's off — and you can't help but fix it.
- A hands-on mentality: do it yourself where you can, organise it smartly where you must.
- Excellent communication skills in Dutch and English.
- Independent and happy on the road: you plan your own route along our locations.
- Driving licence B (you travel regularly across the Netherlands).
- Available full-time.
What you get from us
- A salary of €3,300 – €3,800 per month (full-time, depending on experience).
- A young and enthusiastic team that celebrates success together.
- Free parking at every My Way location (which comes in handy in your role 😉).
- Fun drinks and team activities (including our monthly compliments drinks 🍻).
- Catered lunch at the office every day.
- A manager who supports you and helps you develop.
- Plenty of room to grow — within Operations or other teams.
Application process
- Introduction – a short conversation with Steven (Founder).
- Assessment – we visit a My Way location together and you tell us what you notice (and what you would tackle right away).
- Welcome to the team! – contract discussion & celebratory drinks with the whole team.
Ready to take our locations to a 10?
Will you be our new Operations Manager? Apply directly via jobs@myway.app and send us your CV (a cover letter is welcome, but not required).
👉 Let's go!